Support

Here you can find useful tips, information and guides on the following topics: offerings, order, invoices and more.

Before ordering: GTCs / legal notice / disclaimer

Activation duration

Changing providers to Hoststar

Fees

Backing up hosting data

Orders from foreign countries

Operating systems used by Hoststar

Protection against spam & viruses

Server blocking

Software & scripts with Hoststar

Hoststar support

Unlimited traffic

Unauthorized web content

Advantages of Hoststar

Web editors / FTP clients

Login details
Customer data administration: Address change

Manage customer master data

Change in contractual partner

Changing the contractual partner in the event of death
Invoice payment: Accepted payment methods

Hoststar bank details

VAT-compliant invoice

Request invoice again

Billing interval

Payment deadlines
Contract subscription cancellation: Switching accounts (Change / Extension)

Subscription management

Cancel contract

Cancellation of additional services

Notice periods

Contract duration

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